Delivery & Returns
We are happy to refund or credit any purchases in full provided the following conditions are met:
The goods are returned to the below address within 14 days:
312 Victoria Road, Salt River, Cape Town, South Africa, 7925
The products must be returned in their original condition, unused or unworn, have not been altered or washed and all tags are attached. All packaging must be intact and unopened. For hygiene reasons we are unable to exchange or refund any underwear or swimwear. This also applies to ear-rings.
Please note that only the value of the goods will be credited or refunded.
Goods sent to the post office will not be collected. Please note the shipping charges for returning any items will be for the customers cost. If you have received a faulty or defective item please contact us.
We only offer store credits or refunds for returned items. If you are wanting to exchange your items, you will be given a store credit which you will be able to use towards your next order. Please note that your new order will be processed as per normal, and we are unable to fast track any new orders. This is only so that we can process your exchange as quickly as possible for you.
In order to return any items, please do the following:
Please fill out the below form within 5 days of receiving the product. Please state your name, address and invoice & order number. Please indicate whether you require a credit or refund. We will reply confirming receipt of your email and forward you instructions on how to return the item. Once the item has been received and checked, we will refund you via the method of payment within 14 working days.
The customer will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing By Ele Apparel & Interiors policy. By Ele Apparel & Interiors staff will contact the customer to report shipping date and estimated date of delivery on any week day between 09h00 and 16h00. The customer will advise the By Ele Apparel & Interiors staff on which option they are comfortable with regarding the delivery of their item/s. The options for a standard delivery are as follows:
- The national post office – Collection at specified local post office,
- Courier service – Delivery to specified address
No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged date.
Circumstances that are unforeseen or beyond By Ele Apparel & Interiors control may result in changes to the estimated delivery date of which the customer will be telephonically informed and alternative arrangements will be made.
The customer is required to inspect products on delivery/collection.
Unless indicated to By Ele Apparel & Interiors, it is deemed that the item/s has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.
Stay in Touch
312 Victoria Road, First Floor, Salt River, Cape Town, 7925
021 447 0137
073 872 1673
M - T : 9am– 4:30pm
Sat: By Appointment